INDIGO FINED RS 5 LAKH FOR DENYING A CHILD OF SPECIAL NEED
Ranchi (The Quiver): The Directorate General of Civil Aviation (DGCA) has imposed a penalty of Rs 5 lakh on IndiGo for failing to adequately handle the case of a special child at Ranchi airport.
DGCA in a statement said, “It has been observed that the handling of the special child by the Indigo ground staff was deficient and ended up exacerbating the situation. A more compassionate handling would have smoothened the nerves, calmed the child and would have obviated the need for the extreme step resulting in denied boarding to the passengers.”
“Special situations deserve extraordinary responses but the Airline staff failed to rise up to the occasion and in the process committed lapses in adherence to the letter and spirit of the Civil Aviation Requirements (Regulations). In view of this, the Competent Authority in DGCA has decided to impose a penalty of Rs. Five Lakhs on the airline under the provisions of the relevant Aircraft Rules,” the statement added.
An IndiGo manager had allegedly mistreated a specially-abled child at the Ranchi airport on May 7. The incident came to light after an eye-witness account of the incident went viral on social media. The airlines also issued a statement after the post.
